Terms & Conditions

Last updated: 11 October 2026

These terms cover your use of www.theadhive.com and any work you hire The Ad Hive (“we”, “us”) to do. If you sign a proposal, statement of work or agreement with us, that document sets the detailed scope, and it wins where it differs from these terms.

Who we are

The Ad Hive is a performance marketing agency based in Gurugram, Haryana, India. You can reach us at connect@theadhive.com.

What we do

Our services include PPC management (Google Ads and Meta Ads, with Amazon Ads and LinkedIn Ads on request), forensic PPC audits, e-commerce consulting, performance creative, local growth and marketing automation. The exact scope, deliverables and timelines for each engagement are agreed in writing before work starts.

Engagement term and notice

• Ongoing management starts with an initial term of three months. After that it continues month to month.
• Either side can end a month-to-month engagement with 30 days’ written notice by email.
• Audits and other fixed-scope projects end when the agreed deliverables are handed over.

Fees and payment

• Fees are agreed in writing before work starts. GST is charged extra at the applicable rate.
• Monthly fees are billed in advance at the start of each month. Audits and fixed-scope projects are billed 100% in advance.
• Invoices are due within 7 days of the invoice date.
• Late payments may carry interest at 1.5% per month (18% a year) on the overdue amount. We may pause work while an invoice is overdue.
• Our fees do not include your ad spend. You pay Google, Meta and other platforms directly, through your own accounts.

Your responsibilities

• Give us accurate information and timely access to your ad accounts, analytics, website and any other tools the work needs.
• Make sure your products, offers, website and landing pages are lawful and follow the advertising policies of each platform.
• Delays in access, approvals or information can delay the work and the results.

Results

We work to improve your results, and we report on them honestly. But advertising performance depends on things outside our control: platform algorithms and policies, competition, your product, pricing, stock and website. So we cannot guarantee any specific result, such as a particular ROAS, cost per lead or sales figure.

Your accounts and data

Your ad accounts, analytics properties, customer data and campaign data belong to you. We work inside your accounts with the access you give us, and you can remove our access at any time. When an engagement ends, we hand back anything we set up for you.

Intellectual property

• Once our invoices are paid in full, you own the final creatives, copy and reports we make specifically for you.
• Our own methods, frameworks, templates, checklists and tools stay ours. You may use them inside your business, but not resell or republish them.
• We may mention your brand name and logo as a client, and share results without confidential details, unless you ask us in writing not to.

Confidentiality

Both sides will keep the other’s confidential information private, including business plans, financial data, customer data and account performance. This continues after the engagement ends. We are happy to sign a separate non-disclosure agreement if you need one.

Refunds

Fees for work already started or delivered are non-refundable.

Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost revenue or lost data. This includes losses caused by ad platforms, such as account suspensions, policy decisions or outages. Our total liability for any claim is limited to the fees you paid us in the three months before the claim.

Indemnity

You agree to cover us for claims, losses and costs (including reasonable legal fees) that arise from your products, your content, your website, or a breach of these terms or of any law by you.

Using this website

The content on this website is for general information. Please do not copy it without our permission. We may suspend access to the website or update it at any time.

Governing law

These terms are governed by the laws of India. Courts in Gurugram, Haryana have exclusive jurisdiction.

Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. For active clients, we will give at least 15 days’ notice by email before a material change takes effect.

Contact

Questions about these terms? Write to connect@theadhive.com.